Consumers aren't just searching for products using AI, they're buying. Retailers have to be ready for their customers to discover products and complete the purchase, whether via AI apps like Gemini, ChatGPT, or Perplexity, or in agentic experiences on their own digital properties. This means supporting new protocols & authentication methods while also determining how to participate and remain competitive.

Banking Exchange sat down with Mike Storiale, Synchrony’s Senior Vice President of Innovation, Payments and AI, to discuss the future of payments, agentic commerce, and how the consumer experience is evolving in today’s fast-changing landscape.

Artificial intelligence has been a crucial part of the industry for decades, and more uses of the technology are coming — including, maybe, AI agents that make purchasing decisions for you.

From multimodal breakthroughs to the rise of agentic AI, 2024 has been transformative for enterprise AI adoption. But what's coming next in 2025?

Hear how AI can enhance the workplace experience, early successes from consumer-facing AI pilots, and promising results so far.

Authentication in the payments space is continuously evolving, but one constant is that any innovation needs to strike a winning balance between enhancing security and improving user experience.

The best way to get started with #GenAI? “Experiment with it. Test its limits internally before scaling to customer-facing products. Find out where it could be useful and create business value.” Read more from my interview with Tearsheet.

Instant payments hold the potential to be a game changer for the way money moves. I talk with PYMNTS where we discuss how to prioritize user experience and security for real-time money movement.

As the nation's largest issuer of private-label credit cards, Synchrony focuses much of its innovation efforts on serving the needs, now and in the future, of its retail partners. So embedded finance, social commerce and even futuristic concepts like Web 3 are all areas of focus.

How could Apple’s headset replace or augment personal computing, and where will Fintech products fit?

Better authentication experiences will enable FinTechs and partner brands to build more seamless products that customers will love. Watch this roundtable chat about how we get there.

How will we pay for things in the metaverse? These new virtual worlds will create new customer behaviors and expectations, requiring innovative payment options that build trust and make it seamless for consumers to jump from real life to any virtual world they want.

As businesses look for ways to optimize their e-commerce operations and deliver more individualized and customer-centric experiences, they are increasingly turning to headless commerce – a trend shifting the entire retail industry.

For years we've been obsessed with millennials, but Gen Z is here to start shifting the game.

Innovators in payments were asked a deceptively simple question: What payments innovation over the next three years will fast-track its digital transformation? Find out what they said.

Before committing your organization to an emerging technology or methodology, you should first determine its staying power.

Businesses that have consigned QR technology to the tech graveyard would be wise to give it another look.

The metaverse’s early challenges should come as no surprise. It’s never easy to launch new technologies. But for the metaverse, the first-mover opportunities may actually not be in the consumer space. Surprise: They may emerge in the enterprise.

What's next in technology? It all depends on who you ask.

As consumers begin to expect more from their Echos than travel and weather, banks sense an opportunity. The good news? Shrinking costs will soon put this smart technology within reach of community banks of all sizes.