Ask an AI shopping agent for the best way to pay for a refrigerator and the answer may depend on far more than price.

An agent making a recommendation has to understand both the available payment options and the person it represents. Consumers are already using generative AI conversationally to search for products and ask questions such as how they can afford a purchase. A retailer or financial institution may no longer control the first description a consumer sees of its offer.

American Banker LEADERS Series: While many banks have launched AI pilots, the real challenge is scaling AI across the enterprise. That requires modern infrastructure, trusted data, governance frameworks, and new operating models. This discussion will explore how banks are moving beyond experimentation to embed AI into core operations, developer workflows, risk management, and customer platforms—unlocking productivity gains and entirely new capabilities.

Artificial intelligence is crossing an important line inside the enterprise. It is moving from generating answers and assisting employees to executing work, coordinating systems and making decisions within defined boundaries. The agentic enterprise is not a distant vision of machines running companies on their own. It is an operating model taking shape now, one workflow, permission and decision at a time.

AI doesn’t just change how work gets done.
It changes what work feels like.

At Synchrony,the focus is simple:
→ remove the least fulfilling tasks
→ free people up to do higher‑value work

AI is reshaping how customers discover and buy.
That creates opportunity — and real risk — for partners.

Consumers aren't just searching for products using AI, they're buying. Retailers have to be ready for their customers to discover products and complete the purchase, whether via AI apps like Gemini, ChatGPT, or Perplexity, or in agentic experiences on their own digital properties. This means supporting new protocols & authentication methods while also determining how to participate and remain competitive.

Discover how the unmet needs of merchants, consumers, and financial institutions are fueling the shift to Agentic Commerce. We will analyze the profound impact of agent-driven systems on consumer experiences, traditional business models, and front-end interfaces, while also tackling the critical new challenges surrounding risk management and fraud prevention in an automated marketplace.

Quantum computing is not some distant, theoretical future, but a real inflection point leaders need to start preparing for now.

Join me at the Connecticut Quantum Conference on May 7th in Hartford, where I'll be discussing quantum’s impact on Financial Services, including the hype, maturing capabilities, disruption, and how to prepare responsibly.

Explore how AI agents are beginning to participate directly in commerce, from discovering products to negotiating prices, authorizing payments, and completing purchases.

We’ll discuss how agent-driven shopping will reshape the e-commerce stack, merchant strategies, and consumer trust, and what it means when software, not humans, becomes the buyer.

Banking Exchange sat down with Mike Storiale, Synchrony’s Senior Vice President of Innovation, Payments and AI, to discuss the future of payments, agentic commerce, and how the consumer experience is evolving in today’s fast-changing landscape.

Artificial intelligence has been a crucial part of the industry for decades, and more uses of the technology are coming — including, maybe, AI agents that make purchasing decisions for you.

From multimodal breakthroughs to the rise of agentic AI, 2024 has been transformative for enterprise AI adoption. But what's coming next in 2025?

Hear how AI can enhance the workplace experience, early successes from consumer-facing AI pilots, and promising results so far.

UHart’s Hawk to Hawk Podcast highlights alumni stories, fun memories, and advice and tips for current students on how they can get started on their careers after graduation.

Authentication in the payments space is continuously evolving, but one constant is that any innovation needs to strike a winning balance between enhancing security and improving user experience.

The best way to get started with #GenAI? “Experiment with it. Test its limits internally before scaling to customer-facing products. Find out where it could be useful and create business value.” Read more from my interview with Tearsheet.

Instant payments hold the potential to be a game changer for the way money moves. Watch my latest interview with PYMNTS where we discuss how to prioritize user experience and security for real-time money movement.

As the nation's largest issuer of private-label credit cards, Synchrony focuses much of its innovation efforts on serving the needs, now and in the future, of its retail partners. So embedded finance, social commerce and even futuristic concepts like Web 3 are all areas of focus.

How could Apple’s headset replace or augment personal computing, and where will Fintech products fit?

Better authentication experiences will enable FinTechs and partner brands to build more seamless products that customers will love. Watch this roundtable chat about how we get there.

The opportunity for Generative AI to impact how products are built and discovered cannot be ignored. In this Tech Talk with Method, Mike answers important questions to help viewers prepare for what’s next.